How can I use Paazl's tracking and data dashboard services

This article will explain the possibilities and requirements when wanting to use Paazl's parcel tracking services or data dashboards. Paazl platform has an extensive library of carrier connections, that are used to automatically interact with carriers. Via these connections Paazl is able to automatically retrieve parcel updates from carriers. These updates are in turn used to populate our Push API, email notification templates and our data dashboards.

About Paazl Track & Trace

The push API is an interface that is used to send delivery updates to your webshop, every time the delivery status of a shipment changes. This can be used by you to inform your customers about the status of their delivery. More information on our Push API can be found here.

Our email notifications are fully customizable notification templates that you can fully customize to suit your webshops branding. This is used by Paazl platform to directly send notifications to consumers on your behalf. More information on our email notifications can be found here.

About Paazl Data Dashboards

Our data dashboards are designed to provide you with insights in shipping volumes, shipping comparisons, shipment tracking and carrier performance. More information on how to use our data dashboards can be found here.

Requirements for usage of tracking and dashboards

There are 2 requirements in order to use Paazl data dashboards or tracking services.

  • The order data needs to be created in Paazl Platform.
  • The shipping barcode needs to added to the order in Paazl Platform.

Please check our compatibility sheet to establish if you are already able to use tracking and data dashboards or to establish next steps in order to use them.

Compatibility sheet tracking and data dashboards

I retrieve labels from Paazl platform

If you already use Paazl platform to create and retrieve labels, you are ready to use our data dashboards. Please reach out to your Paazl accountmanager to inform about the possibilities. 

More information on how to use our data dashboards can be found here.

I'm integrated via one of Paazl's Ecommerce extensions

Our Ecommerce extensions automatically send orders to Paazl platform, which is the first requirement of using our data dashboards.

The second requirement is that the order in Paazl platform needs to be connected to the shipping barcode. If the label is not requested via Paazl platform, the shipping barcode can be linked to the order via the SOAP request 'AddExistingShipment'. 

When Paazl has configured all relevant carrier contract information and knows the barcode(s) via API, it will automatically retrieve status updates from the carrier. These status updates can then consequently be used for email notifications or be pushed to any endpoint via our PUSH API.

 

I'm integrated via custom widget integration or via Paazl API

When you are integrated via our widget on a custom Ecommerce platform or via Paazl API, orders are not automatically send to Paazl platform. The first requirement to use data dashboards is to send orders to Paazl platform.

This means you have to add the REST ORDER request to your process to ensure you send the order data to Paazl platform after the customer concluded their order.

More information on how to setup the REST ORDER API can be found here.

The second requirement is that the order in Paazl platform needs to be connected to the shipping barcode. If the label is not requested via Paazl platform, the shipping barcode can be linked to the order via the SOAP request 'AddExistingShipment'. 

When Paazl has configured all relevant carrier contract information and knows the barcode(s) via API, it will automatically retrieve status updates from the carrier. These status updates can then consequently be used for email notifications or be pushed to any endpoint via our PUSH API.

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