About Paazl delivery status codes

This article explains what the various Paazl delivery statuses mean. The schematic diagram on this page shows the status changes that cause Paazl to send Track & Trace notifications during the shipping process.

Configuring notifications explains how to configure the notifications your webshop sends to customers.



All status codes are label statuses, unless specified that they are order statuses.

Delivery status Status code Explanation

An order's initial status, before labels have been generated or scanned.

"LABELS_NOT_CREATED" is an order status.

When printing label(s) for an order LABELS_CREATED / PREREGISTERED / READY_TO_POST

The label(s) for the order have been generated and the shipment has been registered with the carrier. The order is in your warehouse awaiting shipment.


When printing a label for a parcel or letter CREATED / READY_TO_POST

The label for the parcel has been generated and the shipment has been registered with the carrier. The parcel is in your warehouse awaiting to be picked up by your carrier.

CREATED is used for parcels, where READY_TO_POST is used for letters.

After deleting the label for an order DELETED

The label has been deleted. If necessary, Paazl cancels the shipment registration with the carrier as well.


You cannot delete a label once a parcel has been scanned by the carrier.

When scanned by carrier SCANNED The parcel has been picked up by your carrier and scanned by their logistical network.
Out for delivery UITLEVERING

Delivery of the parcel is underway.


Not all carriers provide this status information.

Delivered at pickup point AVAILABLE_AT_PICKUP_POINT

The parcel is ready for pick-up at the pick-up location.


Remind your customers to bring a valid ID to the pick-up location.

Delivered DELIVERED The parcel has been delivered to the shipping address, or back to the warehouse if delivery was unsuccessfull.
Delivered at neighbours DELIVEREDBB

The parcel concerned has been delivered at a neighbor's address.


Currently, there are no carriers that specify this address.

Picked up PICKEDUP

The parcel has been picked up:

  • • at the pickup point by the consumer,
  • • from the warehouse by the carrier,
  • • from the consumer by the carrier, or
  • • from the pickup point by the carrier.
Return RETOUR The parcel is being or has been returned by the receiver to the sender.
Consignee was not at home NOT_AT_HOME The parcel concerned could not be delivered because there was no-one at home to receive it.
Undeliverable MANCO Either the parcel concerned has been physically damaged or its shipping label does not contain sufficient information. Contact your carrier for more information.
Unknown UNKNOWN The delivery status of the parcel concerned is currently unknown. It could be that the parcel is being held for review or while awaiting clarification, or it could be that the parcel's label was scanned without the shipment having been registered or vice versa. Contact your carrier for more information.
Delayed DELAYED Delivery of the parcel has been delayed. Contact your carrier for more information.

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