Configuring notifications

This article explains how to set up Track & Trace notifications for customers so that they are kept up to date on the status of their deliveries. Your webshop can proactively send notifications by e-mail, by SMS, or by both. That way they don't have to go to the carrier's site to figure out where their packages are.

The notifications are triggered by various stages in the delivery process, from an order's shipping label being printed in your warehouse, to delivery at your customer's home address. See About Paazl delivery status codes for more information on the various stages of the delivery process.

The Paazl web app offers a full functionality HTML editor that you can use to customize email templates for the notifications.

To configure the frequency of Track & Trace notifications in Paazl, log into the web app and follow the steps below.