Configuring returns

This article explains how to configure Paazl to print labels and send track & trace emails for returns. For you to be able to use this functionality, your webshop needs to have at least one shipping option configured for returns. Contact Paazl Customer Support if this is not the case.

Accessing the "Returns" Page

To access the "Returns" page in the Paazl web app, follow the steps below.

Returns settings

"Printer type"

This specifies the default printer type for return labels. If you leave the printer type as "(none)", a menu of printer options will appear when you try to print through the Paazl web app.

"Return option"

This specifies the default shipping option for returns. If you leave the printer type as "(none)", a menu of shipping options will appear when you try to print through the Paazl web app. If you try to print with the generatePdfLabels SOAP API request, you will need to specify the return shipping option in the request.

"Send return labels by email" and "Instruction email"

If you check the "Send return labels by email" check-box, Paazl will send the return label to your customer by email instead of printing it. Your customer will have to print the label themselves. The email will be sent from the email address configured in your Paazl web app account settings under Settings > My account > Contact details > Email address.

Click "Edit" to edit the email's layout and content. Customizing email notification templates explains how to edit templates.

"Track and trace email"

If you check the "Track and trace email check-box", Paazl will send an email to customers as soon as their return shipment is first scanned by the carrier concerned. The email will include a Track & Trace link so that your customer can monitor the progress of the return shipment.

Click "Edit" to edit the email's layout and content. Customizing email notification templates explains how to edit templates.

"Delivery notification"

If you check the "Delivery notification" check-box, Paazl will send an email to your customer as soon as the returned shipment has arrived at your warehouse and been scanned.

Click "Edit" to edit the email's layout and content. Customizing email notification templates explains how to edit templates.

"Print return labels automatically"

Select those shipping options for which you want a return label to be printed every time you print a shipping label. If the drop-down menu doesn't display a return shipping option, contact Paazl Customer Support.